Review Details

We were told it would be a 4 hour wait for the vehicle to be serviced. After 4 and a half hours the vehicle was still not done and the bulk of the requested work had not been addressed nor completed. The vehicle was brought in 930 Tuesday morning. Erika, the service agent/rep was pleasant, but had no ability to understand how any of a normal dealer service visit typically works. No offer of a rental car was made despite the vehicle being kept until Thursday. On Thursday when the vehicle was returned my son found a vape pen in the passenger's seat. When I went to pay the cashier she was sarcastic and it really didn't play well after all the other failures and communication. I tried to follow up with the service manager. I was transfered to Erika who is most certainly not the service manager and she told me how unavailable the service manager was. Once I explained my issues and that my son was now in possession of a vape pen suddenly she thought Rick the service manager might be available. After an insufferable hold I spoke to him. I bought the suburban from Paradise and have it serviced there exclusively. I won't be returning.