Confirmed Service Customer
By far the worst experience I’ve had with this dealership. Appt at 11:15am, my truck was it ready until almost 6pm. I asked Carlos if I can get a quote for brakes and he said he would call me, never did. I had to call him at about 3pm to get an answer about my brakes, he said he doesn’t know yet because it was barely put on a lift. I asked why is it taking so long, his answer… because they went to lunch. WOW! Picked up my truck at 5:50pm, when I turned on my truck the radio was very loud. I specifically turn it off when I drop off my truck. Oil life was not reset, truck was not washed, no communication from Carlos. BAD EXPERIENCE.
Rudy R.
CAMARILLO,
CA
Business Response
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
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Confirmed Service Customer
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