Confirmed Service Customer
I brought my Chevy Colorado in for a check engine light code for poor engine exhaust quality. I paid them $225 to have them tell me I needed an entirely new engine exhaust system at a price of $4800. I paid the $225, picked up my truck and took it to 805 diesel in Camarillo. They replaced the one necessary NOX sensor, cleared the codes, and for $950 they fixed my truck. I should’ve known better than to have gone to the dealership for repairs. Very unhappy with the service and the explanation that was given. This is my second bad experience at the Chevrolet dealership so I will never be coming back.
Chris M.
OAK VIEW,
CA
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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