Confirmed Service Customer
Things were finally resolved after 6 months, involving exhausting emails & phone calls to almost no avail. Operations Manager arranged for a free loaner to do an anticipated 1 day job, & had most issues on the prearranged work ticket. It turned into an entire week without receiving a phone call until vehicle was physically ready to be picked up 7 days later; which the same Service Advisor blamed dealership phone system, just like emails previously. After all the associated headaches to get this resolved for a half of year, it���s finally done. However, tailgate still occasionally squeeks & appears to still need a slight more adjustment as it drops faster than before the problem originally started. Also, one of my valve caps was not reinstalled after they added air & the Service Advisor was supposed to call me back the last 3 days after checking with the technician. Overall, good service.
Stephen L.
CAMARILLO,
CA
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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