599 Reviews Found
Confirmed Service Customer
I never received a call from you. I called three times in two days for a simple service that was supposed to be done in one day. Worst of all we now have several black smudges of grease on the ceiling of the interior of our new previously clean car. Do you have a suggestion for how to get these stains out or do we just have to live with the grease stains for the next ten years? Any suggestions would be appreciated.
James C.
VENTURA
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
Scheduled oil change and tire rotation. Informed service that rear passenger tire has low pressure (shown on dash). They informed me that tire pressure will be taking care of with rotation. When the car was picked up, the right passenger tire was still showing low pressure indicating the tires were not rotated. Very disappointing.
Mario V.
OXNARD
Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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Confirmed Service Customer
April is always amusing, she gets you in and out when promised
Jr F.
CAMARILLO
Business Response
Hi, we are so happy to read such a great review about Paradise Chevrolet! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Service Customer
Carlos and Nick did an outstanding job taken care of my needs to remedy the problems I had with my truck. Thank you for getting me In and out in an efficient manner, and for washing my truck, that was a great surprise.
Alexander C.
OJAI
Business Response
Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Erika was very friendly and answered all my questions. Being able to connect to the internet while I wait in the lobby is great. This last time was the fastest I've been in and out.
Jose P.
VENTURA
Business Response
Hi there! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
As always, I get very good service for my car and they try to get me out as soon as possible. The staff are very friendly and answer any questions that I might have on each of my visits.
Nancy T.
CAMARILLO
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I scheduled an oil change, everything was completed quickly, I was very happy with the entire process
Paul C.
OXNARD
Business Response
Hi, we really appreciate your positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
No communication it all i scheduled my services and the person was not even there, so they got me help with someone else and the person was acting like he didn't want to help me it was just not a good day.
Rosie G.
PORT HUENEME
Business Response
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
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Confirmed Sales Customer
Scott was one of the main reasons I made the purchase. He was great to work with.
Jared P.
VENTURA
Business Response
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Hi, John Michael! We're pleased to know we have been able to exceed your expectations and really help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
This was by far, the best car buying experience I have ever had. Edward Cerda is an amazing salesman. He knew where I needed to be and went above and beyond to ensure my needs were met. It took a total of one hour and forty minutes from the time I set foot in the dealership to me driving away in my new Colorado. Paradise makes the buying process so much easier by doing the "back and forth" online or over the phone. That is the way consumers want to do business now. I will be recommending Paradise Chevrolet to all of my friends and family. And to Edward Cerda, a huge shout-out. He did your dealership proud and that guy needs to be a manager. Thank you, Edward! What a rock star you are!
Victoria V.
CANYON COUNTRY
Business Response
Hi, Victoria! We are so pleased you enjoyed your visit to Paradise Chevrolet! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
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Business Response
Thank you for your kind review; we are happy to pass along your comments to our staff here at Paradise Chevrolet! We can't wait to see you again. Have a great day!
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Confirmed Service Customer
Very happy with the service. Rose was great
Steven C.
SIMI VALLEY
Business Response
Hi, we really appreciate your positive review! Until the next time we meet, take care!
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Confirmed Service Customer
They always go above and beyond to help address any of your concerns
Donya M.
OXNARD
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Paradise Chevrolet - Service! Thank you again for the great review!
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Business Response
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! We do hope we can be of assistance in the future. Take care!
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Confirmed Sales Customer
It was ok but perhaps they could have been alittle more enthusiastic when purchasing a new vehicle
Armando A.
VENTURA
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
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Confirmed Service Customer
Everything went very well. I had a 10:00 appt. and I was on my way home at 12:00. Rose in service is always very nice and helpful. Paradise dealership is the place to go to.
Larry N.
VENTURA
Business Response
We want all our clients to have a comfortable and stress-free experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Went very smooth. It was the quickest I ever bought a new vehicle and it���s my 7th Chevy
Jacob V.
SANTA PAULA
Business Response
Hi, thank you so much for your high rating. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Carlos at the service department is always pront to help and his customer service is the best
Eduardo A.
OXNARD
Business Response
Hi, we are so pleased you enjoyed your visit to Paradise Chevrolet! Thank you again for the great review!